PS5 Repair by Post —
Wherever You Are in the UK
Not close enough to visit us in person? Send your PS5 by tracked post. We'll diagnose it, repair it, and return it to you — insured and with a full 90-day warranty.
Send Your PS5 in 5 Steps
A straightforward process — get in touch first, send it securely, and we'll take care of the rest. Most customers have their console back within a week.
Get in Touch First
Before posting, call us on 01992 276 092 or email hello@techrevivehertfordshire.co.uk to describe the fault. We'll confirm we can fix it and give you a likely price range. This saves you posting a console we can't help with.
Package Your PS5 Securely
Use the original PS5 box if you have it, or a double-walled cardboard box. Wrap the console in bubble wrap on all sides. Do NOT include controllers, cables, or games — just the console (or just the controller if it's a controller repair). We're not liable for accessories sent unnecessarily.
Send It Tracked and Insured
Use Royal Mail Special Delivery or a courier service that provides tracking and £200+ insurance. Keep your proof of postage. Address it to: Tech Revive Hertfordshire, 64 Crossbrook Street, Cheshunt, EN8 8JQ.
We Diagnose and Repair
We'll contact you when it arrives, confirm the fault and final price before doing any work. Most PS5 postal repairs are completed within 1–2 working days of arrival. We'll never do work without your approval.
We Return It to You
We return your PS5 via Royal Mail Special Delivery (tracked, signed for, insured) — return postage is included in our repair price. You'll receive a tracking number by email.
We'll always call or email with a diagnosis before starting any work. If we can't fix it, or if the repair cost is more than you want to spend, we'll return it to you — you only pay return postage (£8.50).
PS5 Repairs We Accept Nationwide
We can carry out a wide range of PS5 repairs by post. Every repair includes free diagnosis, a 90-day warranty, and return postage via Royal Mail Special Delivery.
Don't see your fault listed? Call us — we repair a wide range of PS5 faults and can advise whether a postal repair is the right route.
How to Pack Your PS5 Safely
Packing your console correctly is the most important thing you can do to make sure it arrives undamaged. It only takes a few minutes.
Step-by-step packaging instructions
Follow these steps and your PS5 will be safe in transit. The original Sony box is ideal — use it if you have it.
Use the original Sony box if available — it's designed for this purpose and gives the best protection.
If not: use a double-walled cardboard box at least 5cm larger than the console on each side.
Wrap the console in at least 4–5 layers of bubble wrap on all sides, corners and edges.
Fill all empty space with scrunched newspaper or foam peanuts — the console shouldn't move at all inside the box when you shake it.
Seal all seams with strong parcel tape and mark the box "FRAGILE" on multiple sides.
Do not send controllers, cables or games unless specifically agreed with us beforehand. Send only the console (or just the controller if it's a controller repair). We are not liable for accessories sent unnecessarily.
What to Expect
Clear pricing, no hidden fees. We confirm the cost before doing any work, and return shipping is always included.
| Item | Detail |
|---|---|
| Diagnosis | Free — included with repair, or £0 + return postage if no repair takes place |
| Return shipping | Included in all repair prices (Royal Mail Special Delivery) |
| Typical turnaround | 1–2 working days from receipt of your console |
| Payment | Card payment by phone or bank transfer — taken once repair is approved |
| Warranty | 90 days on all postal repairs |
Trusted PS5 Repair — Wherever You Are
90-Day Warranty
Every postal repair is covered by a full 90-day parts and labour warranty. Same fault back? We fix it free.
Return Postage Included
We return your console via Royal Mail Special Delivery — tracked, signed for, and insured. No extra charge.
No Work Without Approval
We'll always call or email to confirm the fault and price before touching your console. No surprises.
Fast Turnaround
Most repairs completed within 1–2 working days of arrival. We don't sit on consoles.
Specialist PS5 Expertise
From HDMI port replacements to board-level retimer chip rework — we carry out repairs many shops won't attempt.
4.9★ — 87 Reviews
Independently verified Google reviews from real customers — in-store and postal.
PS5 Postal Repair — FAQs
Ready to send your PS5? Get in touch first.
Call or email us before posting — we'll confirm the fault, give you a price estimate, and make sure we're the right repair for you.