Nationwide Postal Repair · UK Wide
PS5 HDMI Port Repair
by Post — Anywhere in the UK
Can't get to Cheshunt? Send your PS5 to us by post. We'll replace the HDMI port and return it within 24–48 hours of the repair being done. Royal Mail or DPD, from £65.
Can we come to you?
We offer on-site repairs at your home or workplace. Enter your postcode to check if you're in our area.
How It Works
Send Your PS5 In 5 Simple Steps
The process is straightforward — you send, we fix, we return. Most customers have their console back within a few days.
1
Get in Touch First
Call us on 01992 276 092 or use the online enquiry form so we know your console is on its way. We'll confirm the fault, give you the repair cost upfront, and provide our postal address.
2
Package Your PS5 Securely
Wrap your PS5 well in bubble wrap, pad every side inside a sturdy double-walled box, and include a note with your name, phone number and the fault description. See our packaging guide below — it only takes a few minutes to do properly.
3
Post It or Book a Collection
You can drop it at any Post Office or courier drop-off point yourself, or we can arrange a Royal Mail collection or drop-off from your address from £10. We'll send you the booking details once you've been in touch.
4
We Repair It — Same Day We Receive It
Once your PS5 arrives we'll carry out a free diagnostic, confirm the fault and begin the HDMI port replacement. We aim to complete the repair on the day it arrives. We'll text or call you once it's done.
5
We Return It Within 24–48 Hours
Payment is taken and your repaired PS5 is dispatched back to you via Royal Mail Tracked or DPD within 24–48 hours of the repair being completed. You'll receive a tracking number so you can follow it home.
Transparent Pricing
Repair & Postage Costs
One clear price for the repair, and flexible postage options to suit you.
PS5 HDMI Port Replacement
£65
Fixed price — confirmed before any work begins
- Free diagnostic on arrival
- Quality replacement HDMI port
- Full function & 4K signal test
- 12-month parts & labour warranty
- No fix, no fee
Return Postage
From £5
Royal Mail Tracked 48 or DPD next-day available
- Royal Mail Tracked 48 from £5
- Royal Mail Tracked 24 from £7
- DPD next-day from £10
- Tracking number provided
- Securely repacked before dispatch
Sending Your Console In
From £10
If you'd like us to arrange your inbound postage
- Royal Mail collection from your address
- Or a local Royal Mail drop-off point
- We send you the booking label
- Or post it yourself — any tracked service
- Keep your proof of postage
Nationwide Postal Coverage
We Accept PS5s from Anywhere in the UK
Customers regularly post their PS5 to us from across England, Scotland, Wales and Northern Ireland. If Royal Mail or a courier can reach Cheshunt, we can fix your console.
Birmingham
Manchester
Leeds
Liverpool
Bristol
Sheffield
Newcastle
Nottingham
Leicester
Southampton
Edinburgh
Glasgow
Cardiff
Brighton
Oxford
Cambridge
Coventry
Reading
Derby
Plymouth
Norwich
Exeter
Portsmouth
Wolverhampton
Stoke-on-Trent
Swindon
Belfast
Aberdeen
+ anywhere else in the UK
Before You Send
How to Package Your PS5 for Posting
Good packaging protects your console in transit. It doesn't need to be elaborate — just well padded.
Packaging Checklist
These steps take about 10 minutes and ensure your PS5 arrives safely.
1
Remove the disc from the drive (if applicable) and any accessories. Only send the console itself — no controllers, cables or power leads needed.
2
Wrap the PS5 in at least two full layers of bubble wrap, covering all corners and edges. Pay particular attention to the corners — these take the impact in transit.
3
Place the wrapped console into a sturdy double-walled cardboard box. There should be at least 5cm of padding material (scrunched newspaper, foam, or more bubble wrap) on every side between the console and the box wall.
4
Include a piece of paper inside the box with your full name, phone number, return address and a brief description of the fault.
5
Seal the box securely with packing tape — all seams, not just the top flap. Write our address clearly on the outside.
Please use a tracked postage service and keep your proof of postage until your console is safely back with you. We are not responsible for items lost or damaged in transit to us.
12-Month Warranty
The same warranty whether you drop in or post in. If the fault returns within 12 months, we fix it free.
No Fix, No Fee
If we can't repair it you pay nothing for the work. We'll return your console and only charge agreed postage.
Fast Turnaround
Repaired the same day we receive it. Dispatched back within 24–48 hours. Most customers have it home within a few days.
Quality Parts
We fit replacement HDMI ports built to the same specification as the original — not budget knockoffs.
Free Diagnostic
We check the port and retimer chip on arrival — if something else is also faulty we'll tell you before doing anything.
PS5 Specialists
HDMI port replacement is our most common job. We've repaired hundreds — we're fast, accurate and consistent.
Also Available
Visit Us in Cheshunt
Based in Hertfordshire or nearby? Drop your PS5 in at our Crossbrook Street workshop — no appointment needed, same-day repair while you wait.
Common Questions
Postal Repair FAQs
Package your PS5 securely — wrap it in bubble wrap, pad all sides with foam or scrunched paper, and use a double-walled box. You can then either post it yourself to our Cheshunt address, or we can arrange a Royal Mail collection or drop-off from your address from £10.
The HDMI port replacement is £65. Return postage starts from £5 via Royal Mail Tracked 48. If you'd like us to arrange your inbound postage (Royal Mail collection or drop-off), that's from £10 on top. So the minimum total is around £70 if you post it yourself and choose the cheapest return option.
We complete the repair the same day we receive your PS5 and return it within 24–48 hours of the repair being done. Door-to-door this is typically 2–4 days, depending on how long your outbound and return postage takes.
As long as the console is well packaged — fully wrapped in bubble wrap inside a sturdy, well-padded box — PS5s travel safely by post regularly. Follow our packaging guide above. Always use a tracked service and keep your proof of postage.
No fix, no fee — you pay nothing for the repair. We'll return your console and only charge the agreed return postage cost. We'll always call you before doing any work if the fault turns out to be different from expected.
Yes — we can also repair the HDMI retimer chip by post. If you're unsure which fault your console has, get in touch and describe the symptoms; we'll advise before you send anything.
Yes. Once your PS5 arrives and we've completed the repair, we'll text or call you to confirm. When we dispatch it back, you'll receive a Royal Mail or DPD tracking number so you can follow it home. If you haven't heard from us within 24 hours of your expected delivery, give us a call on 01992 276 092.
Yes — we repair all PS5 models by post: the original PS5 (disc and digital editions), the PS5 Slim disc edition, and the PS5 Slim Digital Edition. The HDMI port replacement process is the same across all variants.
We'll call you before doing any additional work. Retimer chip repair is also available by post from £75. If the fault turns out to be something other than what was described, we'll explain exactly what we found and give you the option to proceed or have your console returned at no repair charge.
Yes — we accept consoles from anywhere in the UK. Royal Mail and most couriers deliver to our Cheshunt address from all regions. Transit times from Scotland, Wales and Northern Ireland are typically 1–2 days longer than from England, but the repair is still completed the same day we receive it and dispatched back within 24–48 hours.
Ready to send your PS5 in?
Call us first so we can confirm the fault and get you set up. We'll give you our address, postage options and a firm price before anything is sent.