Port looks fine but still no picture? The HDMI retimer chip on your PS5 motherboard may have failed. We perform proper board-level microsoldering — the fix most shops can't offer. Free diagnostic, from £75.
We offer on-site repairs at your home or workplace. Enter your postcode to check if you're in our area.
Inside every PS5 is a small integrated circuit called the HDMI retimer chip (sometimes labelled the HDMI IC or signal retimer). Its job is to receive the video signal generated by the PS5's processor and retransmit it cleanly through the HDMI port to your TV. When this chip degrades or fails — which happens more often than you'd think — the console turns on and runs normally, but sends no picture. The HDMI port itself looks perfectly fine. Your TV just shows a black screen or "No Signal."
Most repair shops only know how to replace the HDMI port. If the port is undamaged, they'll replace it anyway (unhelpfully), charge you, and the problem persists. Retimer chip repair requires specialist microsoldering tools and the skill to work at a component level on the PS5 motherboard — which is what we do.
Specialist equipment, experienced hands, transparent process.
We inspect the HDMI port for physical damage, then test the signal path and evaluate the retimer chip. This tells us exactly what's failed — and what needs fixing. No charge, even if you don't go ahead.
We give you a clear, firm price. If both the port and chip need attention, we'll combine them into one quote. You decide whether to proceed.
The PS5 is opened with the correct tools, taking care to protect the motherboard and other components throughout.
Using professional hot air rework equipment and under magnification, the failed retimer chip is carefully removed and replaced with a new component. This is precision work — not something to rush.
We test the video signal, audio output and all PS5 functions before putting the console back together. You don't get it back until we're certain it works.
Most shops can't do retimer chip repairs. We have the equipment and experience to do it properly.
Retimer chip repairs typically completed the same day. No weeks-long waits.
Every repair is backed by our 12-month parts and labour guarantee.
You only pay when we successfully restore your PS5's video output.
We won't charge you for a port replacement if the chip is the real problem. We fix what's actually broken.
PS5 repairs are a core part of what we do — not a sideline. We've fixed hundreds.
If you're not sure whether the retimer or port is at fault, our free diagnostic will tell you. We cover all PS5 display and hardware issues.
A damaged HDMI port is the most common PS5 display fault. We replace the full port same-day from £65 — quicker and cheaper than retimer work.
PS5 turning on but showing a black screen? We diagnose the exact cause — port, retimer or PSU — with a free diagnostic before quoting.
TV showing "No Signal" when your PS5 is on? We trace the fault through the full HDMI signal path and fix the root cause.
Outside Hertfordshire? Send your PS5 to us from anywhere in the UK. We carry out the repair and return it next working day.
Bring it to us. Free diagnostic, honest quote, board-level repair the right way. 64 Crossbrook Street, Cheshunt EN8 8JQ.